01Order and accept the terms of the service
When purchasing a device on shop, make sure that you have purchased a repair warranty from us.
02
03
If in your city has our Authorized Service Center, you can bring the device for repair. If there is not, we will order a courier for you.
04
Before contacting the service center, please make sure that your case is a warranty case: carefully read the conditions when the device is not accepted as warranty repairs.
05
On our site you can track the status of repairs. Click the button “Repair Status”.
The possibility to appeal to the authorized
service center in your city
The possibility to contact an authorized representative
service center in your city
Customer Support
in China
We have already sold over 300,000 warranties.
We repair over a thousand models of Chinese smartphones and tablets.
Authorized over 50 service centers in cities across
Over the years we have provided and matched manpower with the needs of our clients by providing candidates with satisfying level of experiences to execute huge projects assigned by the company (clients). We have a trust bond with our clients, for as contracts are given to us, we deliver 100%
- 1.Definition
- ‘Warranty Service’ (hereinafter referred to as ‘Service’): Refers to the warranty services of "Related Products" for the Buyers on Platform by us or its authorized service providers. During the validity period of warranty, you can conveniently enjoy Free Repair when internal faults (including electronical and mechanical breakdown during normal usage. Human made malfunctions are not covered) occur within the scope of the Terms and Conditions of Warranty Service. ‘wq’ /‘We’: Wq is a leading warranty service provider for mobile phones and other consumer electronics, with several efficient overseas service networks running currently.
- ‘w223’: w223, together with its affiliates, comprises an e-commerce conglomerate which, among other things, operates an online business-to-business e-commerce marketplace under the URL of http://www and through w223 application (both IOS and Android) (“Platform”).
- ‘Products’: Refers to the products covered by the Warranty Service sold on Platform, including:
- (1) Smartphone (Brand new, excluding used or refurbished), of which operating systems including Android, iOS, Windows, and Symbian, not including feature phones;
- (2) Tablet (Brand new, excluding used or refurbished), of which operating systems including Android, iOS, and Windows.
- (3) Laptops (Brand new, excluding used or refurbished)
- (4) Cleaning Appliances (Brand new, excluding used or refurbished)
- (5) Wearable Devices (Brand new, excluding used or refurbished)
- Other products covered by the Warranty Service sold on Platform Aliexpress.
- ‘Seller’: Refers to the entity or shop that sells Products on Platform.
- ‘Buyer’/ ‘You’: Refers to the consumer who has a local delivery address in china, France, Poland, Germany and purchases Products on Platform with w223.
- ‘Warranty Service Supplier’: Refers to w223.
- ‘Local Service Provider’: Refers to local authorized local service provider, which should be an entity company that implements local service.
- ‘Authorized Service Center’: Refers to the qualified service center authorized by Local Service Provider to implement local service.
- ‘Territory’: Refers to Spain, France, Poland, Germany.
