FAQ

1. Scratches or damage on front covers or back covers;
2. Physical damage on inner or external of products, including damage, cracks, bent, damage scratches, facture and connectors peel off;
3. Abnormal use or under extreme environment use;
4. Defect caused by water damage or extreme wet environment or abnormal working temperature;
5. Abnormal data storing;
6. Flash third party system or modify system privately;
7. Private or third party repair, including using unauthorized spare parts;
8. Not following the instructions on product user guide operates;
9. Product abuse, accident, crack, extruded, drop or collision, food or liquid damage, abnormal software installed;
10. Other force majeure caused damage;
11. IMEI or Serial Number difference with system data;
12. Products accessory caused issues, including use unoriginal accessories and abnormal use of accessories;
13. Warranty terms expires;
14. Defects caused by normal wear and tear or otherwise due to normal aging of the product;
15. On manufacturer collecting back list;
16. Original system version of the product is not in local language but claim to flash to another version firmware or install multi-language version software;
17. SIM-locked or net-locked product which can not be used  in other networks;
18. Software updates on improving products performance or adding features;
19. Software compatibility issues;
20. Unable to repair due to various passwords set by the user;
21. Not personal use but for any commercial or governmental purpose;
22. SKU does not match the product information of the order, including but not limited to different color, different memory size or any other specification;
23. Original defect, that is, the product has any damage or quality problems before the warranty activation;
24. Pirated products, imitation products or counterfeit branded products;
25. Damage caused by using any pirated software or infected with any software virus.

The repair status can be monitored on the website.

Warranty repairs may take 20 business days.

The sender is responsible for the loss / damage of the device during transportation. When sending the device, the Buyer is obliged to observe the following condition: Parcel should be packed correctly for transport and be suitable for processing on automatic sorting conveyors. If the Buyer does not comply with this condition, Wisetech is not responsible for damage to the device upon shipment.

If the device is found to be defective or the device is damaged during shipment within 15 (fifteen) days from the receipt, the Seller of these products is responsible for defective goods. The Buyer has the right to submit a claim on the platform and demand from the Seller exchange the device, or refund money, as well as use the service free return within 7 (seven) days after receiving the goods, in accordance with the terms of the “Buyer Protection” platform of AliExpress.

If the Buyer needs to get repairs before the start of the warranty period, he can get it on a paid basis at Service Center Wisetech. If paid repair is performed at another Service Center, the warranty will no longer be in effect.

The period begins after 15 (fifteen) days after the receipt of the device by the Buyer.

The fact of receiving the device is confirmed by clicking on the “Confirm Goods Received” button in the AliExpress account or calculated automatically in the AliExpress system.

• Device with a built-in battery - 12 (twelve) months.
• Replaceable battery - 6 (six) months.
• Accessories - 3 (three) months. Accessories - basic original equipment from the manufacturer. Accessories are not additional gifts from the Seller.

The Customer must submit a request for warranty repairs during the warranty period and transfer the device to the Service Center within 20 (twenty) calendar days. If the Buyer transfers the device for warranty repairs after this period, the Service Center has the right to refuse.

1. New Smartphones - on operating systems: Android, IOS, Windows, Symbian OS
2. New Tablet PCs - a device on the Android, IOS, Windows operating systems

By purchasing this service, you get the after-sales service of the device you purchased within one year. The “1 year repair warranty” service includes device repair and shipping (if necessary).

1. Make sure your case is under warranty.
2. The device in its original packaging in complete set (charger + accessories + box)
3. Save your personal data on another device or make a backup. Data may be lost during the repair.
4. Remove the passwords and graphic keys, which may limit access to the device during repairs.

1. Click on the “Submit a Warranty Request” button on your AliExpress account (this is a prerequisite, only in this way we can understand that you need repair). The buyer must submit a request for warranty repair during the warranty period and transfer the device to the Service Center within 20 (twenty) calendar days. If the Buyer transfers the device for warranty repairs after this period, the Service Center has the right to refuse.
2. You can send the device to us in two ways:
   1. Bring it to our Service Center by yourself (address of Service Center shown on our website)
   2. Send the device by courier. You can only send by courier if there is no ACS in your city. If the case is in warranty, the logistics are at our expense, if the device is out of warranty, we will send it back only after you compensate the cost of logistics from your city to Moscow and back. If it is out of warranty, you can consult the Service Center about paid repairs. The cost of paid repairs must be agreed with New Weistek. For details, contact our customer service.

Follow up terms “1 year repair warranty”, devices are accepted exclusively in a complete set (device, with an original box, cable, charger, headphones, etc.), otherwise, the Service Center may refuse to accept such a device.

When the Buyer hands over the device for repair, he must save his personal data on another device or make a backup copy of his personal data.

When placing an order, select the “One year repair warranty from w23” option and click on the “Buy Now” button.